Privacy Policy

TrailBright is a UK-based training and consultancy business providing live online training courses and workshops.

• Trading name: TrailBright
• Owner: Sole trader
• Email: info@trailbright.co.uk
• Website: www.trailbright.co.uk

For the purposes of data protection law, TrailBright is the data controller of your personal data.

This Privacy Policy explains:

• what personal data we collect
• how we use it
• how it is stored
• who we share it with
• your rights under data protection law

This policy applies to all website visitors, customers, and course participants.

a) Information you provide

• name
• email address
• billing details
• company name (if applicable)
• course booking information
• communications you send to us

b) Payment information

Payments are processed securely via Stripe. TrailBright does not store or process your full card details. Stripe may collect and process payment data in accordance with its own privacy policy.

c) Course participation data

• attendance information
• chat messages during live sessions
• audio and video recordings of sessions

d) Website data

• IP address
• device and browser type
• pages visited

This data may be collected through cookies or analytics tools.

We use your personal data to:

• provide access to courses and workshops
• process bookings and payments
• send joining instructions and course materials
• communicate with you about your booking
• provide replays of recorded sessions
• improve our services
• meet legal and tax obligations

We do not sell your personal data.

Under UK GDPR, we rely on the following lawful bases:

• Contract: to deliver training you have purchased
• Legal obligation: for accounting and tax purposes
• Legitimate interests: to improve services and respond to enquiries
• Consent: where required for marketing communications

You will only receive marketing emails from TrailBright if:

• you have explicitly opted in, or
• you are an existing customer and the communication relates to similar services

You can unsubscribe at any time using the link in our emails or by contacting us at info@trailbright.co.uk.

Live training sessions are always recorded.

Recordings are used solely for:

• providing replays to enrolled participants
• internal quality and training purposes

Recordings are not reused for future cohorts and are not used for public marketing without separate explicit consent.

Participants may choose to disable their camera or microphone.

We may share personal data with trusted third-party providers only where necessary, including:

• Stripe (payment processing)
• Email providers (sending confirmations and updates)
• Video platforms such as Microsoft Teams or Zoom (course delivery)

All providers are required to handle your data securely.

Some of our service providers may process data outside the UK. Where this occurs, appropriate safeguards are in place, such as standard contractual clauses, to protect your information.

We retain personal data only for as long as necessary:

• purchase and billing records are kept for legal and tax requirements
• course access data is retained for the duration of the course and reasonable follow-up
• marketing data is retained until you unsubscribe

Under UK GDPR, you have the right to:

• access your personal data
• request correction of inaccurate data
• request deletion of your data
• restrict or object to processing
• withdraw consent at any time
• lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, contact info@trailbright.co.uk.

Our website may use cookies to:

• ensure proper functionality
• understand website usage
• improve user experience

Where required, cookie consent will be requested via a banner.

We take appropriate technical and organisational measures to protect your personal data, including:

• secure systems and access controls
• encrypted connections (HTTPS)
• use of reputable third-party platforms

TrailBright services are intended for adults only.

We do not knowingly collect data from anyone under the age of 18.

We may update this Privacy Policy from time to time.

The latest version will always be published on our website.

If you have questions about this Privacy Policy or how your data is handled, contact: info@trailbright.co.uk